Listen to a woman, phoning to the holiday company. Fill in each blank space with no more than two words or numbers for each answer.

COMPLAINT RECORD FORM

Holiday booked in name of:        First name: Andrew Last name: (7) _{………………………….}

Address:                                      Flat 4

                                                    Beaconsfield House

                                                    Winchester 6024ER

Daytime telephone number:        (8) _{………………………….}

Booking reference:                     (9) _{………………………….}

Special offer?                              Yes, from (10) _{………………………….}company

Insurance?                                  Yes, has (11) _{………………………….}Policy

Type of holiday booked:             (12) _{………………………….}Break

Date holiday commenced:           (13) _{………………………….}

Details of complaint:                   • no (14) _{………………………….}at station

                                                    • a (15) _{………………………….}was missing