Part 2: Questions from 7 to 15. (1.8 point - 0.2/ each) Listen to the recording twice. Complete the form below. Write no more than two words or a number for each answer. HEALTH CLUB CUSTOMER RESEARCH Example Answer Name: Selina Thompson Occupation: (7) …………………………… Age group: (8) …………………………… Type of membership: (9) …………………………… Length of membership: (10) …………………………… years Why joined: Recommended by a (11) …………………………… Visits to club per month: Eight (on an average) Facility used most: (12) …………………………… Facility not used (If any): Tennis courts (because reluctant to pay) Suggestions for improvements: Have more (13) …………………………… Install (14) …………………………… in the gym. Open (15) …………………………… later at weekends.

HEALTH CLUB CUSTOMER RESEARCH Example Answer Name: Selina Thompso

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Part 2: Questions from 7 to 15. (1.8 point - 0.2/ each)

Listen to the recording twice. Complete the form below. Write no more than two words or a number for each answer.

HEALTH CLUB CUSTOMER RESEARCH

Example	Answer
Name:	Selina Thompson
Occupation:	(7) _{……………………………}
Age group:	(8) _{……………………………}
Type of membership:	(9) _{……………………………}
Length of membership:	(10) _{……………………………} years
Why joined:	Recommended by a (11) _{……………………………}
Visits to club per month:	Eight (on an average)
Facility used most:	(12) _{……………………………}
Facility not used (If any):	Tennis courts (because reluctant to pay)
Suggestions for improvements:	Have more (13) _{……………………………}
	Install (14) _{……………………………} in the gym.
	Open (15) _{……………………………} later at weekends.

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HEALTH CLUB CUSTOMER RESEARCH

Example	Answer
Name:	Selina Thompson
Occupation:	(7) accountant
Age group:	(8) over 50
Type of membership:	(9) family
Length of membership:	(10) 9/nine years
Why joined:	Recommended by a (11) doctor
Visits to club per month:	Eight (on an average)
Facility used most:	(12) swimming pool
Facility not used (If any):	Tennis courts (because reluctant to pay)
Suggestions for improvements:	Have more (13) social events
	Install (14) air conditioning in the gym.
	Open (15) restaurant later at weekends.