Dear Sir,

I am writing this letter to express my disappointment with the quality of service from your company. I booked online a package tour on the website of your company but unfortunately, the trip did not live up to my expectations.

When it comes to my trip, I was deeply dissatisfied not only with delayed flight but also low- quality service from your company. As I booked all- inclusive vacation package, the accommodation at least should have provided necessities to satisfy my demands but it did not. For three days, I had to live cramped in a narrow and lightly furnished room. In addition to, the air conditioner and the shower were out of order, which really annoyed me. Moreover, a visit to the zoo was cancelled unwarrantedly only because of rainy weather.

In this worst case scenario, I expect to receive a refund from your company for all the charges I paid or any measures you could take to compensate for me. I look forward to a swift solution to this matter.

Yours sincerely,

Anna